Quick answer: Before hiring any moving company, confirm their USDOT/state license number, ask whether the estimate is binding or non-binding, get their claims and insurance process in writing, and ask what's excluded from the quote. A legitimate mover will answer all of these clearly and without hesitation — reluctance to answer is the biggest red flag.
Moving fraud and hidden-fee complaints are among the most common consumer complaints in the industry. Asking the right questions upfront is your best protection.
1. Are You Licensed and Insured?
Every interstate mover must have a USDOT number, which you can verify on the FMCSA's website. In-state moves are typically licensed at the state level. Ask for the license number directly and verify it yourself rather than taking it on faith — this single step filters out most unlicensed operators.
2. Is This Estimate Binding or Non-Binding?
- Binding estimate: The price is locked in based on the inventory reviewed, regardless of actual weight (for interstate moves) or time (for local moves), within the scope discussed.
- Non-binding estimate: The final price is based on actual weight or hours worked, which can end up higher or lower than quoted.
Ask which type you're getting, and get it in writing either way.
3. What's Included and What's Excluded?
Have the company confirm, specifically:
| Often Included | Often Excluded (Ask Directly) |
|---|---|
| Loading and unloading | Packing materials |
| Basic disassembly/reassembly | Stairs or long-carry fees |
| Standard liability coverage | Full-value protection (usually extra) |
| Local drive time | Fuel surcharges on long-distance moves |
4. How Do You Handle Damage Claims?
Ask what happens if something is damaged: what's the claims process, how long does it take, and what's the difference between basic released-value coverage (often just cents per pound) and full-value protection. Get this explanation in writing before move day, not after a problem occurs.
5. Do You Subcontract the Job?
Some companies book your move and then hand it off to a third-party crew you've never vetted. Ask directly whether the crew showing up on move day is employed by the company you're booking, or a subcontractor — and if it's the latter, ask for that company's license information too.
6. What Happens If My Move Date Changes?
Life happens. Ask about the rescheduling policy, any fees involved, and how much notice they need — especially important during hurricane season or peak summer months when availability is tight.
7. How Do You Calculate the Final Price?
For local moves, understand exactly what starts and stops the clock (does travel time to your home count?). For long-distance moves, ask how weight is determined and whether you'll be present for the weigh-in.
8. What Do You Need From Me Before Move Day?
Ask what information they need in advance — inventory list, video walkthrough, building access details (elevator reservations, parking permits) — so nothing causes delays or extra charges on the day itself.
9. Can You Provide References or Reviews?
A company confident in its work will point you to recent reviews or references without hesitation. Cross-check reviews across multiple platforms (Google, Yelp, BBB) rather than relying on testimonials on the company's own site alone.
10. What's Your Deposit and Cancellation Policy?
Ask how much the deposit is, when it's due, and under what conditions it's refundable. Be cautious of any company demanding a large deposit (more than 20-25%) or cash-only payment — both are common red flags cited by consumer protection agencies.
Red Flags to Walk Away From
- No physical address or licensing information provided
- Estimate given without ever seeing your inventory (phone-only, no video or in-home walkthrough)
- Requests for a large deposit or cash-only payment
- A name that changes slightly from what's listed on review sites (a common tactic to hide bad reviews)
- Vague or evasive answers to any of the questions above
The Bottom Line
A trustworthy moving company will answer every one of these questions clearly, put key terms in writing, and never pressure you to decide on the spot. Asking these ten questions before you book is the single best way to avoid moving day surprises.
Want straight answers to all ten? Request a quote and ask us directly — we're happy to walk through licensing, coverage, and pricing before you commit to anything.
Frequently Asked Questions
How do I verify a moving company is legitimate? Check their USDOT number on the FMCSA website for interstate moves, or your state's moving association for in-state moves, and cross-check reviews across multiple platforms.
What is the difference between binding and non-binding moving estimates? A binding estimate locks in the price based on reviewed inventory, while a non-binding estimate can change based on actual final weight or hours worked.
How much deposit is normal for a moving company? Deposits vary, but anything above 20-25% of the total estimated cost, or a cash-only requirement, is considered a red flag by most consumer protection agencies.
Should I get multiple moving quotes before booking? Yes — getting 2–3 quotes, ideally based on an in-home or video walkthrough rather than a phone estimate alone, helps you compare pricing structure and spot outliers.